When you book a reservation for a tour through the Website, SeaTrek VietNam collects your payment information and processes your payment through third party. We accept the following credit cards: Mastercard, Visa. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a booking.
Cancellation Policies
If you cancel within 1 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on website, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
Refunds
If the tour can’t operate because of weather condition. SeaTrek VietNam will refund 100 percent reservation fee.
Or any requests for refunds must be submitted in writing to SEA TREK VIETNAM no later than ten days after the departure dates via email (info@seatrekvietnam.com).
All refunds are subject to conditions as outlined under cancellations, changes and revisions, and are further subject to any handling or administrative fees as imposed by SEA TREK VIETNAM or its service operators and third party.
If you have any questions about this Terms & Conditions, please Contact us by email at info@seatrekvietnam.com
